All of our unworn and special order watches come with manufacturer warranty. The length of this may vary according to brand but the standard ranges from 2-5 years. If your watch requires repair and is covered by manufacturer warranty you will be able to send it either directly to them through one of their service centres, or by dropping it into an authorised dealer or a brand boutique.
Peace of mind is important.
All of our pre-owned watches are covered by a 12 month warranty from Official Watches. They may also be covered by manufacturer warranty depending on their age.
The Official Watches warranty covers mechanical and manufacturing defects only. Should your watch require attention, we will diagnose and repair it without charge within the warranty period.
We are unable to offer warranty on perishable items such as straps, neither are we able to offer a warranty repair or service for watches which have been damaged through misuse or misadventure. This includes but is not limited to - submersion in water beyond manufacturer recommendation, modification, substitution of parts with aftermarket items (eg, replacement bezels, gem-setting etc)
We want you to enjoy your watch and wear it to its full potential, and we hope that you will never need to use our warranty but rest assured we are here if you need us.